Cancellation Policy
All cancellations must be received within 48-Hours to arrival. If you cancel with less than 48-Hours to your arrival date you are subject to a 1 Night Room charge.
If you fail to cancel your reservation you will be considered a "No-Show" and there will also be a 1 Night Room charge.
All cancellations and modifications must be sent by email and reconfirmed by the reservations department. We do not accept phone cancellations. If you'd like to make any changes to your reservation email us at reservations@thesohotel.com Upon cancellation, It is extremely important you take note of your cancellation number and person with whom you've spoken.
Terms
All reservations made will not be charged until arrival at The Sohotel. The only time a reservation will be charged in advance is if it is part of a Pre-Paid Promotion Package. A valid credit is required for all reservations regardless of payment method. The Sohotel simply holds Credit Card information in cases of Late Cancellations, No-Show, and for Incidentals.
GroupsGroups of more than 6 rooms are required 1-night payment per room at time of reservation. Rooms must be paid in full 30 Days prior to arrival date.
Please email us at groupres@thesohotel.com for any questions.